02 Sep Customer Case Study – Cluny Fish

Cluny Fish are a family-run smokehouse in Buckie, offering a wide variety of fresh, local and exotic food. The company was established in 1969 satisfying local and surrounding areas with a selection of locally caught fish from the Moray Firth, one of the most progressive ports in Scotland at the time.

In 1972 they mastered the art of curing fresh Scottish salmon. Instead of using spices, they made a name for themselves by curing salmon with Rum or Scotch Whisky, along with other ingredients like sugar, carried out over oak fires. To this day they are still sourcing the very best salmon from the Shetlands, for a world audience.

Operating at a very high standard, they only select the best raw materials which expert staff handle with utmost care. Their commitment is to ensure that they provide the very best products in the best possible condition, which extends into their delivery process.

The relationship with Gray & Adams began in 1981 when Cluny Fish wanted to move away from outsourcing third-party logistic solutions, as the business grew to regain more control over delivery standards internally. They ordered a fleet of 7 1/2 tonne trucks from Dunfermline, they continued the relationship, taking delivery of a refrigerated truck last year.

Louie Patterson, owner of Cluny Fish, comments, “Commitment to customer service, product safety, hygiene and quality always takes top priority. In the last 24 months, we have made a considerable investment in both the smokehouse and developing a new shellfish product offering. Working with Gray & Adams in providing refrigerated solutions helps us maintain these uncompromising service standards.”